Our team is made up of veterinary professionals just like yourself.
Save Time.
Save your whole team valuable time with intuitive and automated client communications designed to always sound and feel to your clients just like you.
Improve Visits.
Improve the quality and outcomes of patient visits by setting clear expectations, providing post-visit support, and learning from your clients’ experiences.
Nurture Relationships.
Nurture vital relationships with clients and inspire them to form strong bonds with your practice by sharing helpful and meaningful interactions between visits.
Everything we do is inspired by our experiences working in the field and our shared passion for the veterinary profession.



The VetTools Clients Engaged platform includes these essential features and services.
- Marketing & Outreach
- Communication Tools
- Education & Compliance
- Appointments
- Reputation & Feedback
- Reporting
Marketing & Outreach
Anatomy of an Effective Marketing Campaign
Cats with no recent activity at the practice
Day
Results
Average Per Participating Hospital
Appointments
& Exams
Relationships
Nurtured
Revenue
Generated

Awareness Campaigns
Pre-written, customizable recall alerts, health advisories, and informative newsletters save you time and help you become your clients’ email inbox superhero, delivering relevant, important information they need.

Hospital News
Got practice-specific news to share with your clients? Whether you’ve got new doctors or services, policy changes (hello, COVID), or an unplanned event like a weather closure, VetTools will help you get the word out to your clients quickly and easily.

Engaging Content
The first step to effective education? Capturing your audience’s attention. Our fresh and fun themes are designed to captivate your clients so the learning can begin. Compelling, veterinary-reviewed pet health content will keep your clients scrolling to the end of your emails.

Be as involved as you like.
Is your creative muse driving you to create your own newsletters? Or maybe you simply don’t have time or aren’t sure how to create a quality client newsletter? Whatever your situation, we’ve got you covered. You can start from scratch, edit a pre-written message to suit your needs, or have us handle everything for you.
Communication Tools

Text Messaging
- Let the conversations flow with on-demand, 2-way text messaging, perfect for on-the-spot check-ins or quick reports on hospitalized patients.
- Add invaluable at-home visual clues to your diagnostic process with MMS images and video texts.
- The enhanced visibility of text messages make them perfect for quick check-in texts for pets recovering at home.
- Tools like templates, notifications, and auto-reply help you to text more efficiently and effectively.

- Mobile App
Call and text clients on-the-go. Keep your info private.

Landline Texting
SMS Voice Note

Virtual Phone

Templates

Online Forms

Record Sharing
Education & Compliance
Your clients love their pets, and they want to provide great care for them.

Print & Email Health Documents

Client Pet Record Access

Surveys & Feedback

Online Request Forms
Simple
Access for your clients is simple, with traditional login using email and password, or social login with Facebook, Amazon, Google, or Linkedin credentials.
Seamless
The modern and responsive portal design transitions seamlessly from desktop to laptop to mobile device - or use the dedicated app.
Flexible
YOU determine which PetSites features to offer your clients, and how much information to share.
Health Service Reminders

Integration with

Appointments
Make appointments more successful and save time with VetTools Buddy
- ALL of your key appointment communications, sent via SMS/text, email, and phone
- Sent for you automatically with intuitive messaging and behavior specific to the appointment type
- Using your practice’s voice, messaging, protocols, and preferences

Confirmations
Enjoy smooth-running appointments and fewer no-shows.
- Serve as a helpful “heads up” that an appointment is approaching.
- Easy for your clients to confirm, cancel, or reply.
- Expectations are set with clear protocol info, details, and instructions specific to the type of appointment.
Follow-Ups
Nurture relationships and improve compliance.
- Thoughtful check-in messages let your clients know you’re still thinking about their pet.
- Invite clients to ask questions and keep you updated on their pet’s progress at home.
- Remind clients of your recommendations and suggestions.
Experiences
Identify problem areas and make clients feel heard.
- Surveys to help you identify areas of strength and weaknesses in your appointment flow.
- Reviews from your happy clients to help you grow your reputation and practice.
- Clients appreciate knowing you value their feedback.

Automation
Be your team’s hero!
Your team’s time is incredibly valuable, and repetitive tasks like confirming appointments can suck the joy right out of the day and contribute to burnout. Take this never-ending task right off your team’s plate and make them over-the-moon happy with automated appointment communications.
Reputation & Feedback
Build your reputation with VetTools POP (Pet Owner Perception)
Here’s how it works:
Positive rating? Fist bump. The client is encouraged to post a public review on the site(s) of your choosing, allowing your biggest fans to shout their support of you from the rooftops!
Negative rating? The client is invited to fill out a private survey, allowing you to review and address their concerns in a discreet manner. (We’ll be right over with the Haagen Dazs and weighted blanket).

Manage your reputation with your dashboard
Highlight praise from your clients


Improve team morale with client cheers
“We are thrilled with the response we’re getting from VetTools POP. Since implementing it, we’ve seen a steady increase in our 5 star Google reviews that feels very organic and not forced. We love this tool!”

Reporting
Client Analytics
New client sources, new client growth, retention rates, top 20% clients
Practice Metrics
Active clients, visit numbers, appointment stats, service analysis
Financial Reporting
ACT, MTD and YTD revenue over time, A/R, charges by provider & category
Patient Demographics
Species, breeds, gender, yearly visits
Client Response
Health service reminders sent and client response
Communications Reporting
Detailed views of all of your sent client messages