Imagine the possibilities...
Imagine the possibilities…
Our team is made up of veterinary professionals just like yourself.
Pick the perfect solution to easily elevate client communications at your practice.
We know how much you need to accomplish on any given day. Some days it’s impossible to squeeze in lunch, never mind find time to contact a vendor about pricing information and package options. We respect your time, so we’ve made all of those details clear and transparent for you on this page.
Dream big.
When you use VIN® Practice Communications solutions, you’ve got an entire team of empathetic peers working behind the scenes to support and empower you. Our users entrust us with their communication challenges every day.
We love fielding those questions and offering solutions to help you overcome your practice’s challenges and achieve your goals!
We're part
of your team!
VIN® Practice Communications engagement platforms offer you the vital communication and engagement tools you need to communicate with your clients more efficiently, effectively, and meaningfully.
Compare Packages
Review features included and pricing to find the perfect solution for your practice.
Get an entire crew of veterinary professionals to back up you and your team, but without the payroll or scrubs bills!
Features
Comprehensive client communication and engagement platform. Includes text and voice messaging.
Communication Tools
| On-Demand 2-way Text Messaging w/Images* | ||
| Landline Text Messaging** | ||
| Virtual Practice Phone | ||
| Voice Note by SMS | ||
| Mobile App for Your Practice | ||
| Unlimited Users on Unlimited Devices Included | ||
| Communication Notifications | ||
| Customizable Templates | ||
| Centralized Inbox | ||
| Record Sharing | ||
| Online Appointment Requests |
Marketing & Outreach
| Customized Designs w/Practice Branding | ||
| Targeted Marketing Campaigns | ||
| Recall Alerts | ||
| Pet Health Awareness News | ||
| Custom Newsletters | ||
| Pre-Written, Customizable, DVM-Reviewed Content | ||
| Birthday eCards |
Appointments
| VetTools Buddy Appointment Automation | ||
| Appointment Confirmations | ||
| Follow-Up Messages | ||
| Post-Visit Feedback & Ratings | ||
| Sent via Text, Email, Phone | ||
| Intuitive Appointment Typing | ||
| Messages Specific to Visit Type |
Education & Compliance
| PetSites Client Engagement Portals | ||
| Online Pet Records | ||
| Online Pet Health Documents | ||
| Breed-Specific Health Service Reminders by Email | ||
| Online Client Requests | ||
| Website Requests/Forms Integration | ||
| Personalized Veterinary Partner Integration |
Reputation & Feedback
| VetTools POP Hybrid Feedback Tool | ||
| Reviews | ||
| Surveys | ||
| Publish Public Reviews to Your Website | ||
| Reputation Management Dashboard & Reports | ||
| New Review Notifications |
Reporting
| Client Response Reporting | ||
| Practice Metrics Reporting | ||
| Financial Reporting | ||
| Patient Demographics Reporting | ||
| Client Analytics | ||
| Communications Reporting |
24/7 Remote Access
| Client Contact Information | ||
| Patient Medical History | ||
| Appointment Schedule | ||
| Reference Lab Results | ||
| Online Radiology Reports |
Member Discount
$359/Month
per practice with member discount
$99/Month
per practice with member discount
Not a VIN® Member? No problem. We welcome VIN® members
and non-members alike!
or $389 without.
or $109 without.
*Image/MMS texts available in U.S. and Canada. Please inquire regarding availability for other countries.
**Landline texting available in U.S. and Canada with available landline numbers. If unavailable, a phone number for texting is assigned.
A $199 Installation & Setup fee is charged for the VetTools Clients Engaged and VetTools Messaging packages.
Add-On Services
| *PetPost Reminder Postcard Service |
$0.69 Standard size or $0.95 Deluxe size; includes postage. Charges vary depending on your number of qualifying pet recipients and your settings and preferences. Learn More | |
| SMS Health Service Reminders |
$0.03 per sent message. Charges vary depending on your number of qualifying pet recipients and your settings and preferences. Learn More | |
| Mass SMS Announcements |
$0.03 or $0.04 w/image per sent message. Charges vary depending on your number of clients with mobile phone numbers and your recipient selections. Learn More | |
| Phone Type Validation |
$0.015 per processed number. Charges average $6/month after 1st initial batch processed. Learn More | |
*PetPost Reminder Postcard Service | $0.69 Standard size or $0.95 Deluxe size; includes postage. Charges vary depending on your number of qualifying pet recipients and your settings and preferences. Learn More |
SMS Health Service Reminders | $0.03 per sent message. Charges vary depending on your number of qualifying pet recipients and your settings and preferences. Learn More |
Mass SMS Announcements | $0.03 or $0.04 w/image per sent message. Charges vary depending on your number of clients with mobile phone numbers and your recipient selections. Learn More |
Phone Type Validation | $0.015 per processed number. Charges average $6/month after 1st initial batch processed. Learn More |
*PetPost Reminder Postcard Service available in U.S. and Canada (Canada prices: $1.58 Standard/$1.70 Deluxe includes international postage). When used without a VetTools package, a $59/month data sync maintenance fee is also charged.
Compare Packages
Review features included and pricing to find the perfect solution for your practice.
Get an entire crew of veterinary professionals to back up you and your team, but without the payroll or scrubs bills!
Comprehensive client communication and engagement platform. Includes text and voice messaging.
Smaller communication platform limited to text and voice messaging only.
$359 / Month
per practice with VIN® member discount
$99 / Month
per practice with VIN® member discount
or $389 without.
or $109 without.
*Image/MMS texts available in U.S. and Canada. Please inquire regarding availability for other countries.
**Landline texting available in U.S. and Canada with available landline numbers.
Add-On Services
*PetPost Reminder Postcard Service | $0.59 Standard size or $0.85 Deluxe size; includes postage. Charges vary depending on your number of qualifying pet recipients and your settings and preferences. Learn More |
SMS Health Service Reminders | $0.03 per sent message. Charges vary depending on your number of qualifying pet recipients and your settings and preferences. Learn More |
Mass SMS Announcements | $0.03 or $0.04 w/image per sent message. Charges vary depending on your number of clients with mobile phone numbers and your recipient selections. Learn More |
Phone Type Validation | $0.015 per processed number. Charges average $6/month after 1st initial batch processed. Learn More |
*PetPost Reminder Postcard Service available in U.S. and Canada (Canada prices: $1.48 Standard/$1.60 Deluxe includes international postage). When used without a VetTools package, a $59/month data sync maintenance fee is also charged.
Your satisfaction is guaranteed. We offer a 30 day free trial for VetTools™ Clients Engaged and VetTools™ Messaging.
There are no contracts; you’re free to cancel anytime.
We’ll set your practice up for success with customized training, skilled guidance in helping you tailor your preferences and settings to best suit you, and world-class support.
Not sure which VIN® Practice Communications platform is right for you? We can help!
Click here to get in contact with our friendly, helpful team.
VetTools communication tools were a lifesaver during Hurricane Harvey! Our clients knew when we were here, we could communicate through PetSites and those stranded out of town who needed to see a vet or board could access their vaccination records. Our clients continually thanked us for keeping them updated and aware of our situation and hours. THANK YOU for being such a responsive company and for adapting to the needs of your customers. Love you guys!
Susan D.
CVPM
I truly appreciate all the help you provide our hospital. Tech support is always willing to listen and come up with solutions to any situations that may occur. You make all communication with our clients look and sound amazing!
Jennifer C.
Client Services
LOVE IT! Thank you for tweaking my newsletter and making it much more compelling! We almost instantly scheduled $350 worth of services!
Dr. Diane D.
Veterinarian
Automatic confirmations are a real time saver. In my case, VetTools automatically sends out an email 3 days before and then a text 2 days before. If the client still hasn’t confirmed, *then* the receptionist makes a phone call. Her workload is easily cut in half!
Dr. Michael G.
Veterinarian
I love the text option! I use it to communicate updates and cute pictures to busy clients while they are at work and their pets are here for surgeries. It gives them peace of mind and saves me valuable time!
Dr. Sarah V.
Veterinarian
You guys are AWESOME! This “Why has my vet been so busy?” video is the best thing I have seen since this pandemic started. We have been working a more than double caseload, trying to train multiple new employees and not turn anyone away. Working overtime, missing meals, dealing with increased euthanasias has been incredibly hard on everyone, everywhere. This is going to help us tremendously!
Dr. Tracy T.
Veterinarian
I love the changes you made to my newsletter and that you took the initiative to read it over, etc. I’m so impressed 🙂
Dr. Scotti G.
Veterinarian
I just went in and checked on things for VetTools POP reviews. I am super pleased! Numerous clients have shown nothing but satisfaction and left really nice comments!! Thank you so much for helping implement this for our hospital!!
Savanah M.
Manager
There is a benefit to living 30 miles away from the practice! We still have power here so I used VetTools to respond to clients who emailed us about appointments. It worked great (of course :)) and helped me look at the upcoming schedule. Loved it!
Dr. Betsy G.
Veterinarian
I LOVE LOVE LOVE the reminders. They are customized to the pet’s breed and color etc for email and snail mail. I’ve used other providers and for some reason I feel as though the standardization and awesome graphics get my clients to respond better to yours.